Frequently Asked Questions
Everything you need to know about our premium spirits and delivery service.
What are your delivery options and timeframes?
We offer standard and express shipping across the country. Local orders are typically delivered within 1-2 business days, while national shipping may take 3-5 business days depending on your location.
Do I need to be present to sign for my delivery?
Yes. By law, an adult aged 21 or older must be present to provide a valid government-issued ID and sign for any package containing alcohol.
What is your return policy for damaged items?
If your order arrives damaged or broken, please take a photo immediately and contact our support team within 24 hours. We will arrange for a replacement or a full refund.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like Apple Pay, Google Pay, and PayPal for your convenience.
Do you offer bulk discounts for events or weddings?
Yes, we provide special pricing for large volume orders. Please contact our events team through the 'Bulk Orders' page for a customized quote and consultation.