Returns & Exchanges
At Vessel Liquor Stores, we strive to ensure every bottle meets your expectations; however, due to safety regulations, we only accept returns on unopened items or products deemed corked or defective within 14 days of purchase.
Verify Eligibility
Ensure your item is unopened, has the original seal intact, and you possess a valid receipt or order confirmation email.
Contact Support
Email our customer service team or visit any Vessel Liquor Stores location to initiate your return request and provide details regarding the product's condition.
Return the Product
Bring the bottle and your proof of purchase to our service desk or follow the provided shipping instructions for online order returns.
Receive Refund
Once our specialists inspect the item, we will process your refund to the original payment method or provide store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing